Frequently Asked Questions - Cheap International Calls

1.How quickly can I begin using the service after I sign up?

2. Does NickelTalk charge monthly fees?

3. How will I be billed for NickelTalk calls?

4. What should I do if I have questions about charges on my bill?

5. Is NickelTalk available outside of America?

6. Can I use NickelTalk from my landline phone too?

7. How do I place a NickelTalk mobile call?

8. Do I need to switch mobile carriers to use NickelTalk?

9. Can I register more than one mobile phone?

10. What should I do if I have any questions or experience difficulties placing a call?

11. Can I make a payment online or over the phone?

12. Are there any surcharges or connection fees associated with using NickelTalk’s access numbers?

13. Are the rates for calling international cell phones the same as the rates for calling international land line phones?

14. Can I sign up my company for cheap international mobile and/or landline rates?

1. How quickly can I begin using the service after I sign up?
Your account will go into the activation queue within minutes after you sign up. You will be notified via email when your account is active and ready to use. NickelTalk offers same day activation.

2. Does NickelTalk charge monthly fees?
There are NO monthly fees with NickelTalk. As with any long-distance call, applicable taxes and Federal Universal Service Fees are assessed. There is an annual fee of $5.95 per account, which right now is being waived for the first year's service. You can have an unlimited number of phones on each account.

3. How will I be billed for NickelTalk calls?
You can pay by EFT, or Credit Card. You will receive a statement each month for the prior month's usage, breaking out calls by line and number called, as well as by date and time. NickelTalk also offers online bill payment. Details appear in your monthly statement.

4. What should I do if I have questions about charges on my bill?
Please contact our customer service department at 1-800-493-4393.

5. Is NickelTalk available outside of America?
No, NickelTalk calls may not be initiated outside of America at this time. However, NickelTalk has partnered with GoSIM to allow our customers to make cheap mobile calls from outside the USA. For details, please see our SIM Card page at http://www.nickeltalk.com/resources/sim-card.htm

6. Can I use NickelTalk from my residential landline phone too?
Yes. You can get the same low rates from your landline through NickelTalk. If you have not signed up yet, look for the landline fields on the signup form. If you are already a customer, you can add lines by emailing support@nickeltalk.com.

7. How do I place a NickelTalk mobile call?
Just dial (786) 363-0002, wait for the prompt, then 011 + Country Code + City Code + Phone Number. Remember; do not hit the "send" key a second time!!! If you are dialing a destination cell number, there is no City Code. If you are dialing Canada, after the prompt dial 1 + Area Code + Number.

8. Do I need to switch mobile carriers to use NickelTalk?
No. You keep your existing mobile service and mobile phone.

9. Can I register more than one mobile phone?
Yes. You can sign up an unlimited number of mobile numbers, AND an unlimited number of residential numbers per account. You can add lines anytime simply by emailing support@nickeltalk.com and providing the numbers to be added. An annual fee of $5.95 applies per account, no matter how many lines are on that account.

10. What should I do if I have any questions or experience difficulties placing a call?
On weekdays from 8:30 am to 6 pm Eastern please contact Customer Service at 1-800-493-4393 whenever you have questions or experience difficulties. Otherwise, email support@nickeltalk.com 24/7.

11. Can I make a payment online or over the phone?
Yes, you can make a payment online, or over the phone by calling (800)493-4393. Each monthly statement you receive will also provide instructions as to how to pay by either method.

12. Are there any surcharges or connection fees associated with using NickelTalk’s access numbers?
There are no surcharges for using any of our Miami access numbers which begin with 786 or 305. Please make sure that you are on a nationwide calling plan with your mobile carrier so that accessing NickelTalk is not a toll call! There is a 3c/min surcharge for using any of our toll free access numbers which begin with 888 or 866. There are no connection fees on any of our access numbers.

13. Are the rates for calling international cell phones the same as the rates for calling international land line phones?
International cell rates may vary significantly from land rates by country. Please check the rate table on the home page for specific country land vs. cell rates.

14. Can NickelTalk provide my company with cheap domestic and international landline phone service?
In addition to our flagship mobile phone service, NickelTalk can save your company hundreds of dollars per month on domestic and international landline voice and data services. Email us at enterprise@nickeltalk.com to see how we can save your company hundreds of dollars per month on landline voice and data services.